Issues Loading Hosted Workspaces
Incident Report for Cloud9 IDE, LLC
Resolved
Fix has been pushed and has propagated to all hosts. If any Cloud9-hosted workspaces are still running into the following error:

/mnt/shared/sbin/node
ssh process died with exit code 255

please reach out to support@c9.io so we can take a look. SSH workspaces should be unaffected.
Posted 8 months ago. Nov 14, 2017 - 19:05 UTC
Monitoring
Fix has been pushed and has propagated to all hosts. If any Cloud9-hosted workspaces are still running into the following error:

/mnt/shared/sbin/node
ssh process died with exit code 255

please reach out to support@c9.io so we can take a look. SSH workspaces should be unaffected.
Posted 8 months ago. Nov 14, 2017 - 18:33 UTC
Investigating
We're currently seeing an issue in all regions where the IDE is failing to connect to hosted workspaces.

Unable to access your workspace
/mnt/shared/sbin/node
ssh process died with exit code 255
ssh: connect to host docker-gce--###-prod port #####: Connection timed out

We're currently looking into this; please email support@c9.io if you have any questions.
Posted 8 months ago. Nov 14, 2017 - 18:12 UTC